The system is intended for organizing information service with N subscribers and M operators of phone lines.
The telephone I&R system operates by phone controllers, corresponding to the Microsoft TAPI standards.
The system provides following possibilities:
- detecting of the incoming call;
- automatic number identification of subscriber;
- time filling of subscriber until connection to operator;
- connection to the free operator;
- contact the operator – subscriber in case of the free operator;
- information about the connection (start, end, operator’s number) and conversations recording;
- monthly report about of calls number;
- archive of the conversations.