TELEPHONE INFORMATION AND REFERENCE SYSTEM (I&R)

The system is intended for organizing information service with N subscribers and M operators of phone lines.
The telephone I&R system operates by phone controllers, corresponding to the Microsoft TAPI standards.

 

The system provides following possibilities:

  • detecting of the  incoming  call;
  • automatic number identification of subscriber;
  • time filling of subscriber until connection to operator;
  • connection to the free operator;
  • contact the operator – subscriber in case of the free operator;
  • information about the connection (start, end, operator’s number) and conversations recording;
  • monthly report about of calls number;
  • archive of the conversations.
TELEPHONE INFORMATION AND REFERENCE SYSTEM (I&R)

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