TELEPHONE INFORMATION AND REFERENCE SYSTEM (I&R)

The system is intended for organizing information service with N subscribers and M operators of phone lines.
The telephone I&R system operates by phone controllers, corresponding to the Microsoft TAPI standards.

The system provides following possibilities:

• detecting of the  incoming  call;
• automatic number identification of subscriber;
• time filling of subscriber until connection to operator;
• connection to the free operator;
• contact the operator — subscriber in case of the free operator;
• information about the connection (start, end, operator’s number) and conversations recording;
• monthly report about of calls number;
• archive of the conversations.